❌ Order Cancellation Policy

🕑 Can I cancel my order?

Yes — but only within 12 hours of placing your order.

Since we begin processing orders quickly to ensure fast shipping, cancellations must be requested within 12 hours of placing the order.

After 12 hours, the order may already be packed or shipped, and we won’t be able to cancel it.

📧 How do I request a cancellation?

To cancel your order, contact us immediately by one of the following:

Please include:

  • Your order number

  • The reason for cancellation

  • The email address used for the order

🔄 What if my order has already shipped?

If your order has already been shipped, you will need to wait for it to arrive and then follow our Return & Refund Policy to send it back for a refund.

You can view our return policy here: Returns & Refunds

💬 Need Help?

If you’re unsure whether your order can be canceled, please reach out — we’re happy to assist.

📧 support@jerseysteams.com
🕒 Mon–Fri | 9:00 AM – 6:00 PM (GMT+1)

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