Frequently Asked Questions
Official Distribution Support Hub
Shipping & Logistics
Where do you ship from?
All orders are quality-checked and dispatched from our primary distribution hub in Manchester: 71 Bury New Road Whitefield, M45 7EG, United Kingdom.
Will I have to pay customs duties or taxes?
No. Jerseysteams.com operates on an all-inclusive pricing model. We prepay all import duties, VAT, and taxes. The price you see at checkout is the final price you pay.
How long does shipping take?
UK orders typically arrive in 2–4 business days. International orders generally take 7–14 business days depending on your location.
Product Information
Are the jerseys official?
Yes. We specialize in official athletic gear. Every item is sourced through authorized supply chains to ensure you receive genuine kits with official branding and materials.
Can I customize my jersey with a name and number?
Many of our kits offer customization options. Please note that customized jerseys are final sale and cannot be returned unless there is a manufacturing defect.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and digital wallets (Apple Pay, Google Pay) through our secure Stripe gateway.
Is my data secure?
Absolutely. We use SSL encryption and PCI-compliant processing via Stripe. We never store your credit card information on our servers.
Orders & Returns
Can I cancel my order?
Yes, you can cancel your order for a full refund within 12 hours of placement by emailing support@jerseysteams.com.
What is your return policy?
We offer a 30-day return window for unworn items with tags attached. Please contact our Manchester support team to initiate a return.