Frequently Asked Questions
Professional support for our global community.
Worldwide Shipping
Free on all orders
Free on all orders
Easy 30-Day Returns
Money-back guarantee
Money-back guarantee
Orders and Shipping
How long does it take to receive my order? +
All orders are dispatched from our Casablanca facility within 1–3 business days. Depending on your region, transit times range from 6 to 20 business days.
Do you charge for shipping? +
No. We are proud to offer Free Worldwide Shipping on all orders, no minimum purchase required.
How do I track my order? +
Once dispatched, you will receive a tracking number via email. Please allow 24–48 hours for the carrier system to update.
Are there extra taxes or duties? +
Our product prices are all-inclusive. However, please note that for international shipments, any local import duties mandated by your destination country are the responsibility of the recipient.
Returns and Exchanges
What is your returns policy? +
We offer a 30-day money-back guarantee for unused items in original packaging. Contact our support team to initiate the return process to our Casablanca headquarters.
What if my order is damaged or incorrect? +
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photographic proof. We will provide a prepaid return label and replace the item at no cost to you.