Return & Refund Policy
Professional logistics managed from our Casablanca headquarters.
At [Your Business Name], we prioritize excellence. If your gear does not meet your standards, our streamlined global return process ensures a secure and transparent resolution.
Our return policy is active for 30 days from the date of delivery. To ensure quality control, we cannot accept returns or provide refunds after this 30-day window has expired.
1. Condition for Return
To ensure a smooth inspection process at our facility, all returns must strictly adhere to our standards:
- Items must be unused, unwashed, and in original condition.
- Apparel must be free of stains, scents, or signs of wear.
- Must include all original [Your Business Name] packaging and tags.
2. Logistics & Fees
- Restocking Fees: We maintain a $0.00 restocking fee policy.
- Change of Mind: For sizing preference or change of mind, the customer is responsible for return shipping costs to Morocco.
- Defective Items: If you receive a damaged item or the wrong model, [Your Business Name] covers 100% of the return costs. Please contact us immediately for assistance.
3. Return Transit & Refund Processing
Once you ship your return to our Casablanca facility, the process follows two phases:
- Return Transit: Depending on your location, please allow 10–25 business days for the package to arrive at our Morocco facility.
- Refund Processing: Upon arrival, your return undergoes an inspection (typically 48–72 hours). Once approved, funds are issued to your original payment method within 5–7 business days.
4. Initiate a Return
Please contact our support team at support@[yourdomain].com with your Order Number to receive your return authorization and shipping instructions. All authorized returns must be sent to our HQ:
[Your Full Physical Address]
[City], [Zip Code]
Casablanca, Morocco